Security Training and Certification
Nothing is more important to your security and our reputation than the individuals that serve us both. Our commitment to service excellence is what makes Industrial Security & Investigators, Inc. a leader in the security industry. Our superior service begins with our employees. Well-chosen security officers are our most valuable asset that’s why we are committed to hiring only high caliber officers who are professional, intelligent and dedicated.
We place an on-going emphasis on security guard recruitment, security guard screening, security guard training, and continual education of our security professionals.
Nonviolent Crisis Intervention® Certified
The Crisis Prevention Institution (CPI) is an international training organization committed to best practices and safe behavior management methods that focus on prevention. With a Certified Nonviolent Crisis Intervention Instructor on staff, our security guards learn how to defuse challenging and disruptive behavior before an incident escalates to a crisis situation. Nonviolent Crisis Intervention certification educates and empowers our officers to create safe and respectful work environments and enrich the lives of the individuals they serve.
The Nonviolent Crisis Intervention certification process is considered the worldwide standard for crisis prevention and intervention training. This allows our officers to:
- Promote the philosophy of Care, Welfare, Safety, and Security℠
- Create safe and respectful work environments
- Reduce the risk of injury
- Comply with legislative mandates
- Meet regulatory/accreditation standards
- Minimize client's exposure to liability
Our security guards are also TWIC certified. TWIC is a common identification credential for all personnel requiring unescorted access to secure areas of Maritime Transportation Act regulated facilities and vessels, and all mariners holding Coast Guard-issued credentials.
Classroom Security Training
Classroom training is only as good as the instructors teaching. We have some of the most experienced instructors in the business to provide all our Security Officers with training in procedures, patrolling, observing, report writing, customer service, uniform policies and chain of command. All security guards attend initiation training on the following topics:
- Tour Reports / Incident Reports
- Handling Difficult People
- Liability and Legal Aspects
- Public Relations
Part of the value of a security service is its ability to provide excellent tour reports and incident reports. Documentation is very important to resolve a criminal or civil dispute or for insurance purposes. We train our officers to document all incidents professionally, which protects our clients in the unlikely event of a lawsuits.
Above Average Employee Retention
Industrial Security & Investigators, Inc. has one of the highest security officer retention rates in the industry. With an average of 5.7 years our officers retain company knowledge and help us maintain a high level of customer service. We strive to preserve the relationships that are developed between our security officers and the people we serve. Site managers are also involved in the hiring process and build their own teams and all our employees are empowered to take "ownership" of their post.
On-Going Security Training
On-going training is provided to all our security officers in quarterly 4 hour in-depth sessions. These trainings are required by each Security Officers to remain Nonviolent Crisis Intervention® Certified as well as “ISI Certified”.
"We could not have asked for a higher level of professionalism. Industrial Security met our expectations and then some."
Alan Foust, Director of Operations